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Channel: FORA - Future of Retail Alliance » customer service
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Stores of the (Not So Distant) Future Will Need to Deliver A Seamless Experience

Retail as we know it will never be the same. Unlike at the turn of the century when anything online was all the buzz and virtual shopping startups an essential punt for any self-respecting venture...

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Report Details Social Media’s Impact on Customer Service

Remember the adage that a happy customer will tell one person and an unhappy customer will tell ten?  Now, with social media, an unhappy customer can tell hundreds if not thousands of people...

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